Bridge 26 Advisory was founded by two leaders who spent their careers building marketing and customer service side by side inside a high-volume online business. We know how much better a brand grows when those teams work as one, because we built it that way.
Julie Blount
Co-Founder, Marketing and Growth (20+ years)
Julie built the marketing and customer service departments of a direct-to-consumer business from the ground up. She manages about $1 million a year in paid media across Google, Microsoft and Meta. She launched two new sites heading into a busy fourth quarter, including one on Shopify, and trained both teams to run them. She also built 18 AI workflows her team uses every day.
Sarah Galvao
Co-Founder, Customer Experience and Operations (18+ years)
Sarah rose from customer service representative to Director of Customer Experience in 2015. She leads multi-channel support, quality assurance, escalations and service recovery. She partners with IT on the website, checkout and shipping experience, including user acceptance testing before every launch.
What we believe
- Learn first. No recommendation before we know your customers, team and numbers.
- Build for your team. Every program has to fit the people who will run it.
- Test everything. Customers should never be the ones who find the bugs.
- Measure what matters. Revenue, retention and satisfaction come before vanity metrics.
We would love to hear where your business is headed. Send us a message.
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