Medspas · Aesthetic medicine · Injectables · Skin and laser clinics
Bridge 26 Advisory helps medspas and aesthetic practices in Marlton, Cherry Hill and across South Jersey book more treatments and bring clients back. We set up rebooking and membership programs, review processes and front desk standards, sized for a small team and checked by your compliance contact before anything goes out.
Book a free 30-minute practice review
Where medspas lose clients
- Calls that go unanswered. A caller who reaches voicemail may book with the next practice on the list.
- No plan to bring people back. Clients finish a treatment series or let a membership lapse, and nobody follows up.
- Reviews left to chance. Happy clients rarely leave a review unless someone asks at the right moment.
- A front desk without written steps. Every person handles calls, cancellations and complaints a different way.
What we set up
- Rebooking and reminder programs. Email and text journeys for next visits, membership renewals and treatment follow-ups.
- A review process that is HIPAA-aware. When and how to ask, and reply templates that never confirm someone is a patient.
- Front desk playbook. Call scripts, missed-call follow-up, cancellation and waitlist steps, and service recovery for unhappy clients.
- Local visibility. Google Business Profile setup, service pages and local listings so nearby clients find you.
- Launch support. New location, new website or new treatment? We plan it and test the booking flow before it goes live.
Why medspas work with us
We are not just an ad agency. We spent our careers building marketing and customer service side by side, so we fix the whole path from first search to return visit. From our work leading marketing and customer experience at a DTC wine and spirits retailer, we held 94.1% customer satisfaction through an August 2026 staffing transition and managed about $1M a year in paid media. From the same work, we also led the relaunch of a local retail store, which gained about 20% more customers year over year from April to July 2022.
How it works
- Free 30-minute practice review. We look at your Google listing, website booking path and follow-up, and share three fixes.
- Practice growth plan. A fixed-price review of your marketing and front desk, with a 90-day plan.
- Build and train. We set up the programs and train your team.
- Monthly support. Optional. We run, report and improve.
Questions medspas ask
Do you only work with medspas?
No. We work with local businesses that run on appointments and repeat customers. Medspas and aesthetic practices are our South Jersey focus right now. See everything we help with.
Is your email and text work HIPAA compliant?
We design programs to follow HIPAA and your policies, and your compliance contact approves every message before it is sent. We are not lawyers and do not give legal advice.
Do you run ads?
Yes, on Google, Microsoft and Meta, when it makes sense. We usually start with the clients you already have, because that is often the fastest return.
Where are you located?
We're based in Marlton, NJ. We meet in person with medspas in Marlton, Cherry Hill, Mount Laurel, Moorestown, Voorhees and Haddonfield, and across Philadelphia. We also work remotely with practices anywhere.
How fast will we see results?
We will not promise numbers before we see your data. Most fixes in the free review can be made within a week.
Find out where your medspa is losing clients
Book a free 30-minute practice review or call 856-383-3496.
Not a medspa? See how we help other local businesses.